Returns & Exchanges
At #1 Flower Shop, we strive to ensure your home is filled with fresh, vibrant blooms, but if your order arrives damaged or unsatisfactory, we offer a 24-hour freshness guarantee for replacements or refunds. Due to the perishable nature of our products, please contact us immediately so we can make it right.
Document the Issue
Take clear photos of the flowers and the packaging within 24 hours of delivery to document any quality concerns or damage.
Contact Support
Email our customer care team with your order number and the photos attached to initiate your claim process.
Review Process
Our floral experts will review your request within one business day to determine the best solution, such as a redelivery or a full refund.
Resolution
Once approved, we will either dispatch a fresh replacement bouquet to your home or process a credit back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing